ISO 9001:2015 – Quality Management Policy

Neurosoft is a fully integrated ICT company, with System Integration and Information Security capabilities and has an international orientation, offering its products and services in SEE and MENA with a team of more than 200 competent and highly skilled employees.

Neurosoft’s model of operation creation is based on three main principles:

1. Revenue Retention: The existing Customer base is by far our top priority.
2. Revenue Growth: Relationship managers aim at achieving new revenue either from existing (x-selling/up-selling) or new customers.
3. Services Delivery: innovation and excellence to maintain value in the market.

Combining this model with Accountability, Simplicity and Effectiveness, in Neurosoft, we are committed to:

• Offering innovative and edge technology products and services that consistently meet and exceed the needs and expectations of our customers, through continuous investments in R&D and adoption of advanced methodologies for the design, development, release and support of our products and services,
• Ensuring the satisfaction of all involved parties, through clear specifications and established communication channels,
• Maximizing our social contribution to the local communities in which we operate and protecting the human rights,
• Contributing to the country’s sustainable growth and reduction of our energy footprint,
• Promoting occupational health and safety,
• Ethical Market practices.

From this perspective, the Board of Directors conceives of quality as one of the basic pillars and a driving force for achieving our goals, and has established a Quality Management System as per ISO 9001:2015 standard, that governs all professional activities and relationships with interested parties and ensures that:

• Our services and products are designed, developed, released, and operated following established methodologies and evaluation.
• The requirements and expectations of interested parties are identified, assessed, and regularly monitored.
• All Neurosoft activities comply with legislative, regulatory, and contractual requirements.
• Deviations from agreed Service Levels and non-conformities for products or compliance requirements, are identified and corrective actions are taken to address them.
• Customer satisfaction is measured along with regular feedback from customers and any complaints are discussed and addressed.
• Risks and opportunities are identified and effectively managed.
• The necessary resources to deliver products and services are always available, including the availability of the human capital.
• Employees have the necessary competencies and knowledge that is required to perform their duties, fostering continuous training and education.
• Our key suppliers and subcontractors meet the project’s requirements and are regularly monitored and evaluated.
• Our products and services are continuously improved along with our internal processes, to facilitate compliance with standards, best practices, and regulations, minimize deviations and non-conformities, reduce bureaucracy, and simplify and accelerate services and product delivery.
• Regular audits are performed to assess compliance with the corporate policies and procedures.

The Quality Policy is implemented in all facilities of Neurosoft and must be respected by employees and external partners (consultants, suppliers, contractors, and subcontractors) of Neurosoft, as a condition for long-term cooperation.

Neurosoft’s Management has assigned responsibilities deriving from the Quality Management System to all involved parties and the coordination and operation of the related activities to the Quality Manager.