Our Solutions.

Our Solutions.

Field Services.

Neurosoft offers high-quality on-site services in an unparalleled geographical footprint with 40+ service points across Greece and Cyprus. Neurosoft’s highly skilled engineers and support specialists are dedicated to assisting our customers with a variety of activities enabling them to increase efficiency and reduce service and repairs.

Field Services team has a wide range of expertise in IT, network, customer facing, digital signage, VLT, automatic parcel locker equipment, automatic vending machines, automatic ticketing machines, to name a few. There is provision of a complete range of services including equipment rollout, SW upgrades, corrective and preventative maintenance, testing/repairs/staging services, warehousing, distribution as well as RMA/warranty management.

Rollout.

Neurosoft has the proven ability to perform Rollout projects across Greece and Cyprus covering a diverse spectrum of equipment and acceptance procedures for a successful and timely installation, removal and relocation services of equipment including:

  • Equipment staging
  • Transportation
  • On-site installation and ground/wall fixing
  • Cabling
  • SW installation
  • Commissioning with Central Information Systems.
  • User training

Preventive Maintenance.

Preventative Maintenance is an essential activity to increase equipment uptime, end-user satisfaction, as well as to reduce on-site repairs. Activities performed depend on the type of equipment, vendor instructions as well as equipment usage and patterns, and can include the following:

  • External & Internal cleaning
  • Calibration
  • Integrity check
  • Diagnostic scans
  • Proactive Part Replacements according to time limits, usage patterns or Diagnostic test results

Currently, Neurosoft is performing 1000+ preventative visits per month.

Preventive Maintenance.

Preventative Maintenance is an essential activity to increase equipment uptime, end-user satisfaction, as well as to reduce on-site repairs. Activities performed depend on the type of equipment, vendor instructions as well as equipment usage and patterns, and can include the following:

  • External & Internal cleaning
  • Calibration
  • Integrity check
  • Diagnostic scans
  • Proactive Part Replacements according to time limits, usage patterns or Diagnostic test results

Currently, Neurosoft is performing 1000+ preventative visits per month.

Corrective Maintenance.

Neurosoft Field Services team has extensive experience in on-site corrective maintenance and is offering services according to customer needs which can include:

  • 24×7 coverage
  • Country wide coverage
  • Spare parts management
  • Sw updates
  • RMA & Warranty management
  • Spare parts Testing & Repairs

Currently, Neurosoft is performing 6000+ corrective maintenance visits per month.

Corrective Maintenance.

Neurosoft Field Services team has extensive experience in on-site corrective maintenance and is offering services according to customer needs which can include:

  • 24×7 coverage
  • Country wide coverage
  • Spare parts management
  • Sw updates
  • RMA & Warranty management
  • Spare parts Testing & Repairs

Currently, Neurosoft is performing 6000+ corrective maintenance visits per month.