Field Services

Rollout

Rollout services involve the systematic deployment of technology, hardware, or software across various locations or within an organization. These services ensure that systems and equipment are installed, configured and tested with minimal disruption to operations. Neurosoft provides Rollout Field Services for IT and telecommunications equipment across Greece and Cyprus. Our technical expertise and nationwide support guarantee a smooth process from planning to installation. We use proven methodologies to ensure projects are completed on time and within budget, supported by efficient internal systems and supply chain services.

Preventive

Preventive Field Services involve the timely maintenance and support of your company’s infrastructure and assets to minimize the risk of potential costly downtimes or any disruptions that could hinder business operations. Neurosoft experts collaborate closely with each customer to define the methodology and planning of such activities. Additionally, we provide detailed reports outlining our findings and, if necessary, we offer recommendations regarding the equipment's health status and the necessary actions to be taken.

Corrective

When critical systems go offline, you need a swift, effective and reliable solution to get back up and running. This is where Corrective Field Services become an indispensable asset for your organization. They involve investigating and resolving any trouble tickets. Neurosoft has over 240 field technicians spread across 45 locations nationwide, including logistic facilities for spare parts, ensuring the best possible outcome. Our team can provide 24/7 support to meet the strictest Service Level Agreements. With the help of our technical support team, back-office operations and advanced trouble ticketing and reporting tools, we can handle any issue effectively, regardless of its complexity or difficulty level.