Field Services.
Neurosoft offers high-quality on-site services in an unparalleled geographical footprint with 40+ service points across Greece and Cyprus. Neurosoft’s highly skilled engineers and support specialists are dedicated to assisting our customers with a variety of activities enabling them to increase efficiency and reduce service and repairs.
Field Services team has a wide range of expertise in IT, network, customer facing, digital signage, VLT, automatic parcel locker equipment, automatic vending machines, automatic ticketing machines, to name a few. There is provision of a complete range of services including equipment rollout, SW upgrades, corrective and preventative maintenance, testing/repairs/staging services, warehousing, distribution as well as RMA/warranty management.
Rollout.
Neurosoft has the proven ability to perform Rollout projects across Greece and Cyprus covering a diverse spectrum of equipment and acceptance procedures for a successful and timely installation, removal and relocation services of equipment including:
- Equipment staging
- Transportation
- On-site installation and ground/wall fixing
- Cabling
- SW installation
- Commissioning with Central Information Systems.
- User training
Preventive Maintenance.
Preventative Maintenance is an essential activity to increase equipment uptime, end-user satisfaction, as well as to reduce on-site repairs. Activities performed depend on the type of equipment, vendor instructions as well as equipment usage and patterns, and can include the following:
- External & Internal cleaning
- Calibration
- Integrity check
- Diagnostic scans
- Proactive Part Replacements according to time limits, usage patterns or Diagnostic test results
Currently, Neurosoft is performing 1000+ preventative visits per month.
Preventive Maintenance.
Preventative Maintenance is an essential activity to increase equipment uptime, end-user satisfaction, as well as to reduce on-site repairs. Activities performed depend on the type of equipment, vendor instructions as well as equipment usage and patterns, and can include the following:
- External & Internal cleaning
- Calibration
- Integrity check
- Diagnostic scans
- Proactive Part Replacements according to time limits, usage patterns or Diagnostic test results
Currently, Neurosoft is performing 1000+ preventative visits per month.
Corrective Maintenance.
Neurosoft Field Services team has extensive experience in on-site corrective maintenance and is offering services according to customer needs which can include:
- 24×7 coverage
- Country wide coverage
- Spare parts management
- Sw updates
- RMA & Warranty management
- Spare parts Testing & Repairs
Currently, Neurosoft is performing 6000+ corrective maintenance visits per month.
Corrective Maintenance.
Neurosoft Field Services team has extensive experience in on-site corrective maintenance and is offering services according to customer needs which can include:
- 24×7 coverage
- Country wide coverage
- Spare parts management
- Sw updates
- RMA & Warranty management
- Spare parts Testing & Repairs
Currently, Neurosoft is performing 6000+ corrective maintenance visits per month.